Blog Amazing things that
bring positive results

ITSM – IT Service Management Workshop

The next our workshop with topic – ITSM, or IT Service Management was held in Aplin Avion hotel in Prague 4. The presentation by SAP company with topic Enterprise Support was presented on our workshop. We was solved Change Management options and Service Desk options and lot of other parts of ITSM.

Agenda:

  • 9:00 – 9:30 IT Service Management in ITIL global standard view
  • 9:30 – 10:00 Advantages Enterprise Supportu SAP
  • 10:00 – 10:15 Coffee Break
  • 10:15 – 12:00 IT Service Management in SAP
  • 12:00 – 12:45 10 mein reasons, why use SAP IT Service Management
  • 12:45 – 13:30 Lunch
  • 13:30 – 14:30 Business Case for implementation IT Service Management
  • 14:30 – 15:00 Questions and discussion

 

Loading...