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Do you know that SAP Solution Manager has ITIL certification?

SAP Solution Manager (SAP operation tool), which implementation and management is offered by MERIIS Company from 2013, is holder of PinkVerify certification in all 15 available ITIL processes.

PinkVerify ITIL

 

Certification PinkVERIFY ITIL v2011 edition, issued by an organization Pink Elephant proves that Solution Manager processes are in 100% compliance with best practices by recognized and independent international standard ITIL. Information Technology Infrastructure Library as a standard for IT Service Management was created by British government agency – Office Of Government Commerce.

 

Specifically, these following processes correspond to scenarios, features or SOLMAN tools:

 

ITIL process

SAP Solution Manager Tools (Enterprise Support)

AVM = Availability Management Application Operations – Monitoring And Alerting
CAP = Capacity Management Application Operations – Technical Reporting
CHG = Change Management Change Request Management
EV = Event Management Application Operations – Monitoring And Alerting
FM = Financial Management Standardní integrace do SAP ERP přes Service Order
IM = Incident Management Incident Management
ITSCM = IT Service Continuity Management Solution Documentation, Test Workbench
KM = Knowledge Management Knowledge Articles
PM = Problem Management Problem Management
REL = Release & Deployment Management (Enhanced) Central Transportation System (CTS a CTS+)
RF = Request Fulfillment Service Request Management, Enhanced Task Management
SACM = Service Asset & Configuration Management Configuration Items (ibase objects), Landscape Management (SLD/LMDB)
SCM = Service Catalog Management Service products, Service Order Process
SLM = Service Level Management Service contracts
SPM = Service Portfolio Management Service products

 

If you are interested to learn more you can contact us on email: info(at)meriis.cz

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