Running  Customer Centre of Expertise SAP

Customer Centre of Expertise SAP

Running such a large information system as SAP requires high quality support systems and very experienced staff. Customer Centre of Expertise (CCoE) SAP offers its customers Best Practices.

There are suggested processes that CCoE should cover for effective use, operational support, and further SAP development to provide customers with maximum service, and simultaneously to protect the investments, effective development, and also increase the value and the information support of parent company.

The CCoE SAP has a team of experts inside the company. They offer internal services with support and development of SAP applications. Their main task is to secure a smooth operation and development of SAP landscape, especially those that are the most critical for the company´s success in the market. The team is a “bridge” between SAP users and IT experts.

The CCoE experts are constantly assuring an on-going support development of business processes with an on-going development of SAP applications in correspondence between company strategies and users and at the same time guaranteeing quality support of IT processes and their improvement. CCoEs offer increase in efficiency and performance.

Basic requirements for quality functioning of CCoE center are correctly adjusted processes and set-ups based on great knowledge, experienced staff, and quality organization system.

Based on our long-term experience we offer:

  • support and know-how with preparation and creating a new CCoE center
  • organization and quality analysis of existing CCoe center to reach higher efficiency including identification of potential savings
  • CCoE efficiency and performance validation. We make sure CCoE is compatible with the latest requirements of IT business
  • optimization of KC processes based on recommendations from SAP and Best Practice, for example: Which processes are better to outsource or comparison with benchmark
  • preparation of CCoE for (re)qualification of SAP companies, for example: process optimizing, methods, scenario adjustments etc.